- OH, I SEE YOU'RE ALREADY HERE.
OH, THIS IS LINDA JONES,
SHE THE CLIENT WHO'S THINKING ABOUT
BRINGING HER BUSINESS OVER TO KBT. REGINA CLARK.
- NICE TO MEET YOU.
- BRIAN TURNER.
- HEY.
- AND PATRICIA LEWIS.
- HEY, WHAT'S GOING ON?
- WELL, YOU ARE CERTAINLY OUTDOING YOURSELF
BY BRINGING ME HERE. I HEAR THE FOOD IS FANTASTIC.
BROWNIE POINTS ALREADY.
- WELL, WE AIM TO PLEASE.
PLEASE, HAVE A SEAT.
- I'VE BEEN LOOKING FORWARD TO THIS ALL WEEK.
- MAY I INTEREST ANYONE IN SOMETHING TO DRINK?
- AH, I'LL HAVE ANOTHER GIN AND TONIC, PLEASE.
- MAKE THAT TWO.
- WATER'S FINE.
- YEAH, I'LL HAVE WATER AS WELL.
- AND FOR ME TOO, THANK YOU.
- ARE WE ALL READY TO ORDER?
- YEAH.
I WILL HAVE THE SOUP DU JOUR AND THE TURKEY SANDWICH.
- BRIAN, HOW RUDE, LADIES FIRST.
UM, I'LL HAVE THE CHICKEN SANDWICH AND SOUP, PLEASE.
- AND FOR YOU LADIES?
- AFTER YOU, LINDA, PLEASE.
- I'LL TAKE THE SIGNATURE CHICKEN, PLEASE.
- OH, EXCELLENT CHOICE.
- I THINK I'LL HAVE THE SAME.
- AND I'LL HAVE THE HOUSE SALAD.
- PLEASE EAT. DON'T WAIT FOR US OR YOUR FOOD WILL GET COLD.
- NO, IT'S ABSOLUTELY FINE.
I'M SURE YOUR PLATES WILL BE HERE SOON.
- THERE'S NOTHING MORE IMPORTANT TO ME THAN CUSTOMER SERVICE.
I LIKE TO KNOW THAT EVERYTHING WILL BE HANDLED SMOOTHLY
AND WITH SINCERITY.
- WELL, WE CAN CERTAINLY UNDERSTAND THAT.
OUR STAFF REALLY IS TRAINED TO UNDERSTAND YOUR PROBLEMS,
SO THAT YOU DON'T BECOME JUST ANOTHER CLIENT
BUT A FRIEND WE'D LIKE TO HELP.
- PATRICIA AND I ARE REALLY WELL TRAINED
IN CUSTOMER SERVICE.
AND REGINA'S DONE STUFF TOO.
- 5-SECOND RULE.
- THAT WAS NOT GOOD AT ALL. I DIDN'T LIKE THAT.
IT WAS WAY TOO BLAND FOR ME.
- IT DIDN'T LOOK THAT AWFUL
WHEN YOU WERE SHOVING IT IN YOUR MOUTH, BRIAN.
BESIDES, IT'S A FREE MEAL.
- ARE WE READY FOR THE CHECK?
- OVER THERE.
- THANK YOU.
THANK YOU.
- WELL, I WISH I HAD MORE TIME.
- WELL, THIS WAS A LOVELY AFTERNOON.
THANK YOU SO MUCH FOR SPENDING IT WITH US, LINDA.
- THANK YOU FOR TAKING ME OUT, KAREN.
IT WAS LOVELY TO MEET YOU. AND YOU, REGINA.
- AND YOU AS WELL.
- AND YOU TOO, PATRICIA AND BRIAN.
- I HOPE WE'LL TALK AGAIN VERY SOON.
- I HOPE SO TOO. BYE NOW.
- BYE. - BYE.
- NAME THREE THINGS BRIAN DID RIGHT OR WRONG.
- WHAT ADVICE WOULD YOU GIVE BRIAN?
- MIDWAY THROUGH THIS LUNCH,
HOW SHOULD KAREN HAVE HANDLED THE SITUATION?