- "HEY, YOU'VE REACHED ME.

YOU KNOW,
LEAVE A MESSAGE IF YOU'RE COOL.

IF YOU AREN'T,
I WON'T CALL YOU BACK

SO LEAVING A VOICEMAIL
WILL BE POINTLESS. LATER."
[ANSWERING MACHINE BEEPS]

- HELLO, MR. HARRIS.

THIS IS KAREN GONZALES FROM KBT.

I'M SORRY I MISSED YOU.

I WILL TRY YOU
ON YOUR CELL PHONE.

IF THERE'S A BETTER TIME
FOR ME TO REACH YOU, HOWEVER,

PLEASE LET ME KNOW. THANK YOU.

[MUSIC PLAYING]

- HELLO?

- THIS IS KAREN GONZALES.

I'M CALLING FROM KBT

ABOUT THE RESUME
THAT YOU SENT US.

I WOULD LIKE TO CONDUCT
A PHONE INTERVIEW

IF THAT'S OKAY WITH YOU.

- WHAT?
COULD YOU SPEAK UP?

- THIS IS MR. KEVIN HARRIS?

- YEAH.

YEAH, HEY, WHAT'S UP, KAREN?

ARE YOU THAT CHICK THAT I MET
ON SATURDAY AT THE SPORTS BAR?

- NO. NO, I'M NOT.

THIS IS KAREN GONZALES.

I'M CALLING FROM KBT

ABOUT THE RESUME
THAT YOU SENT US.

- SORRY, YOU SOUNDED LIKE HER.

- IF THIS IS NOT AN OKAY TIME
FOR ME TO INTERVIEW YOU,

WE CAN RESCHEDULE.

- WELL, I'M NOT DOING ANYTHING
NOW OR ANYTIME SOON,

SO LET'S DO THIS THING.

- ALL RIGHT.

WELL, WE WERE LOOKING
OVER YOUR RESUME.

IT'S VERY IMPRESSIVE.

CAN YOU TELL US ABOUT
THE LAST FEW JOBS YOU HELD?

- UH,

GIVE ME A SECOND
TO LOCATE THAT RESUME IN MY...

UM, YEAH, HERE IT IS.

UH, YEAH, THE LAST COUPLE
OF JOBS WERE GREAT.

THEY REALLY WORKED OUT WELL,

BECAUSE I GOT TO DO A LOT
OF SPEAKING ON THE PHONE.

I'M REALLY A PEOPLE PERSON.

- HMM, VERY GOOD, ANYTHING ELSE?

WHY DIDN'T THOSE JOBS WORK OUT
FOR YOU?

- AH, WELL, I DIDN'T REALLY GET
ALONG WELL WITH MY MANAGERS.

- DIDN'T YOU JUST SAY
YOU WERE A PEOPLE PERSON?

- (INDISTINCT, SPEAKING WITH A
MOUTH FULL OF FOOD)

- I'M SORRY.
I MISSED WHAT YOU JUST SAID.

COULD YOU REPEAT YOURSELF,
PLEASE?

- (INDISTINCT, SPEAKING WITH A
MOUTH FULL OF FOOD)

- UH, MR. HARRIS...

HELLO?

I THINK WE MIGHT HAVE
A BAD CONNECTION.

- YEAH, I'M ON MY CELL.

- WOULD YOU LIKE
TO USE A LANDLINE?

- NO, NO. IT'S FINE.

LET ME JUST MOVE
INTO A DIFFERENT ROOM.

CAN YOU HEAR ME NOW?

- YES, BUT...

- HEY!
QUIET DOWN IN THERE.

YEAH, THAT'S RIGHT.

I'M ON THE PHONE.

- MR. HARRIS.

MR. HARRIS, I THINK YOU REALLY
SHOULD GET BACK TO ME

WHEN IT'S MORE CONVENIENT
FOR YOU.

THANK YOU, ANYWAY,
FOR YOUR TIME.

- OKAY, WHATEVER.

- WHAT IMPROVEMENTS
COULD BE MADE

TO KEVIN'S VOICEMAIL MESSAGE?

- DID KEVIN ANSWER HIS PHONE
APPROPRIATELY

AND WHAT KIND OF IMPRESSION
DID HE MAKE ON KAREN GONZALES

WHEN HE ANSWERED THE PHONE?

DID KEVIN HANDLE THE
BACKGROUND NOISE APPROPRIATELY?

WHY OR WHY NOT?

HOW COULD KEVIN HAVE BEEN
BETTER PREPARED

FOR THIS PHONE INTERVIEW?

IF YOU WERE KAREN,

WOULD YOU CALL KEVIN IN
FOR A SECOND INTERVIEW?

WHY OR WHY NOT?