- "HEY, YOU'VE REACHED ME.
YOU KNOW, LEAVE A MESSAGE IF YOU'RE COOL.
IF YOU AREN'T, I WON'T CALL YOU BACK
SO LEAVING A VOICEMAIL WILL BE POINTLESS. LATER." [ANSWERING MACHINE BEEPS]
- HELLO, MR. HARRIS.
THIS IS KAREN GONZALES FROM KBT.
I'M SORRY I MISSED YOU.
I WILL TRY YOU ON YOUR CELL PHONE.
IF THERE'S A BETTER TIME FOR ME TO REACH YOU, HOWEVER,
PLEASE LET ME KNOW. THANK YOU.
[MUSIC PLAYING]
- HELLO?
- THIS IS KAREN GONZALES.
I'M CALLING FROM KBT
ABOUT THE RESUME THAT YOU SENT US.
I WOULD LIKE TO CONDUCT A PHONE INTERVIEW
IF THAT'S OKAY WITH YOU.
- WHAT? COULD YOU SPEAK UP?
- THIS IS MR. KEVIN HARRIS?
- YEAH.
YEAH, HEY, WHAT'S UP, KAREN?
ARE YOU THAT CHICK THAT I MET ON SATURDAY AT THE SPORTS BAR?
- NO. NO, I'M NOT.
THIS IS KAREN GONZALES.
I'M CALLING FROM KBT
ABOUT THE RESUME THAT YOU SENT US.
- SORRY, YOU SOUNDED LIKE HER.
- IF THIS IS NOT AN OKAY TIME FOR ME TO INTERVIEW YOU,
WE CAN RESCHEDULE.
- WELL, I'M NOT DOING ANYTHING NOW OR ANYTIME SOON,
SO LET'S DO THIS THING.
- ALL RIGHT.
WELL, WE WERE LOOKING OVER YOUR RESUME.
IT'S VERY IMPRESSIVE.
CAN YOU TELL US ABOUT THE LAST FEW JOBS YOU HELD?
- UH,
GIVE ME A SECOND TO LOCATE THAT RESUME IN MY...
UM, YEAH, HERE IT IS.
UH, YEAH, THE LAST COUPLE OF JOBS WERE GREAT.
THEY REALLY WORKED OUT WELL,
BECAUSE I GOT TO DO A LOT OF SPEAKING ON THE PHONE.
I'M REALLY A PEOPLE PERSON.
- HMM, VERY GOOD, ANYTHING ELSE?
WHY DIDN'T THOSE JOBS WORK OUT FOR YOU?
- AH, WELL, I DIDN'T REALLY GET ALONG WELL WITH MY MANAGERS.
- DIDN'T YOU JUST SAY YOU WERE A PEOPLE PERSON?
- (INDISTINCT, SPEAKING WITH A MOUTH FULL OF FOOD)
- I'M SORRY. I MISSED WHAT YOU JUST SAID.
COULD YOU REPEAT YOURSELF, PLEASE?
- (INDISTINCT, SPEAKING WITH A MOUTH FULL OF FOOD)
- UH, MR. HARRIS...
HELLO?
I THINK WE MIGHT HAVE A BAD CONNECTION.
- YEAH, I'M ON MY CELL.
- WOULD YOU LIKE TO USE A LANDLINE?
- NO, NO. IT'S FINE.
LET ME JUST MOVE INTO A DIFFERENT ROOM.
CAN YOU HEAR ME NOW?
- YES, BUT...
- HEY! QUIET DOWN IN THERE.
YEAH, THAT'S RIGHT.
I'M ON THE PHONE.
- MR. HARRIS.
MR. HARRIS, I THINK YOU REALLY SHOULD GET BACK TO ME
WHEN IT'S MORE CONVENIENT FOR YOU.
THANK YOU, ANYWAY, FOR YOUR TIME.
- OKAY, WHATEVER.
- WHAT IMPROVEMENTS COULD BE MADE
TO KEVIN'S VOICEMAIL MESSAGE?
- DID KEVIN ANSWER HIS PHONE APPROPRIATELY
AND WHAT KIND OF IMPRESSION DID HE MAKE ON KAREN GONZALES
WHEN HE ANSWERED THE PHONE?
DID KEVIN HANDLE THE BACKGROUND NOISE APPROPRIATELY?
WHY OR WHY NOT?
HOW COULD KEVIN HAVE BEEN BETTER PREPARED
FOR THIS PHONE INTERVIEW?
IF YOU WERE KAREN,
WOULD YOU CALL KEVIN IN FOR A SECOND INTERVIEW?
WHY OR WHY NOT?