- I KNOW, HOW ABOUT THIS? IT'S A QUALITY ISSUE, RIGHT
AND PEOPLE LOVE PRIZES, RIGHT?
SO WHY DON'T WE OFFER THEM A PRIZE
IF WE DON'T FIX THEIR UNIT RIGHT THE FIRST TIME?
- A PRIZE?
THEY DON'T WANT A PRIZE, THEY WANT THEIR SYSTEM FIXED.
- OKAY. WELL, THEN WHY DON'T WE OFFER A PRIZE
TO THE TECH WITH THE BEST CUSTOMER STATS?
- HELLO?
IT'S NOT ALWAYS THE TECH'S MISTAKE.
SOMETIMES THE REPLACEMENT UNIT'S BAD, REMEMBER?
- OKAY, THEN WHY DON'T WE OFFER A PRIZE
FOR THE BEST REPLACEMENT UNIT VENDOR?
- WHAT'S WITH THE PRIZES? THIS IS GOING NOWHERE.
- JANE, THIS IS A BRAINSTORMING SESSION,
A FREE FLOW OF IDEAS AND ALL...
RIGHT, KENNETH?
- ABSOLUTELY.
- LIKE, WHEN I WAS IN SCHOOL,
WE WOULD THROW OUT ALL KINDS OF IDEAS AND THE TEACHER WOULD SAY,
LIKE, "THERE ARE NO BAD IDEAS."
- THAT'S BECAUSE SHE NEVER HEARD THESE.
LOOK, CAN WE JUST GET PAST THE PRIZES?
- FINE THEN, BUT I STILL THINK
WE NEED SOMETHING FOR OUR CUSTOMERS' PATIENCE.
- LIKE, TO REWARD THEM FOR THEIR LOYALTY,
WHILE WE'RE GETTING THINGS STRAIGHTENED OUT
WITH THE UNIT SUPPLIERS.
- ABSOLUTELY, AN INCENTIVE TO STAY WITH US.
- HEY, I HAD A TEACHER ONCE WHO WOULD GIVE OUT GIFT CARDS
FOR SCHOOL SPIRIT.
- SOMETHING LIKE THAT COULD WORK TOO.
- I LIKE IT. A CUSTOMER APPRECIATION GIFT CARD.
- AND WE'RE BACK TO THE PRIZES.
- JANE, DO YOU HAVE ANY UNIQUE IDEAS YOU'D LIKE TO OFFER?
- SURE, WHY DON'T WE GIVE OUR BEST TECH A DATE WITH RACHEL?
AND THEY COULD TALK ABOUT OUR FABULOUS PRIZES. - COME ON, GUYS.
- IT WAS JUST AN IDEA.
- I WAS JUST TRYING TO HELP.
- AND I WAS TRYING TO KEEP US ON TRACK.
- KENNETH, YOU WANT TO STEP IN HERE?
- ABSOLUTELY.
- WOW.
IT'S JUST LIKE SCHOOL.
- IF YOU WERE LEADING THIS MEETING,
HOW WOULD YOU HAVE HANDLED JANE'S BEHAVIOR?
- IF YOU WERE A MEMBER OF THIS TEAM,
WOULD YOU HAVE INTERVENED IN THE CONFLICT
BETWEEN RACHEL AND JANE?
WHY OR WHY NOT?
- WHAT WERE THE CONFLICT MANAGEMENT STYLES EXHIBITED
BY EACH TEAM MEMBER?
WHAT CONFLICT STYLE SHOULD HAVE BEEN EXHIBITED
BY EACH TEAM MEMBER?