- I KNOW, HOW ABOUT THIS?
AND PEOPLE LOVE PRIZES, RIGHT?
SO WHY DON'T WE OFFER THEM
IF WE DON'T FIX THEIR UNIT RIGHT
- A PRIZE?
THEY DON'T WANT A PRIZE,
- OKAY. WELL, THEN
TO THE TECH WITH THE BEST
- HELLO?
IT'S NOT ALWAYS
SOMETIMES THE REPLACEMENT
- OKAY, THEN WHY DON'T
FOR THE BEST REPLACEMENT
- WHAT'S WITH THE PRIZES?
- JANE,
A FREE FLOW OF IDEAS AND ALL...
RIGHT, KENNETH?
- ABSOLUTELY.
- LIKE, WHEN I WAS IN SCHOOL,
WE WOULD THROW OUT ALL KINDS OF
LIKE, "THERE ARE NO BAD IDEAS."
- THAT'S BECAUSE
LOOK, CAN WE JUST GET PAST
- FINE THEN, BUT I STILL THINK
WE NEED SOMETHING
- LIKE, TO REWARD THEM
WHILE WE'RE GETTING THINGS
WITH THE UNIT SUPPLIERS.
- ABSOLUTELY,
- HEY, I HAD A TEACHER ONCE
FOR SCHOOL SPIRIT.
- SOMETHING LIKE THAT
- I LIKE IT. A CUSTOMER
- AND WE'RE BACK
- JANE, DO YOU HAVE ANY UNIQUE
- SURE, WHY DON'T WE GIVE OUR
AND THEY COULD TALK ABOUT
- IT WAS JUST AN IDEA.
- I WAS JUST TRYING TO HELP.
- AND I WAS TRYING
- KENNETH,
- ABSOLUTELY.
- WOW.
IT'S JUST LIKE SCHOOL.
- IF YOU WERE LEADING
HOW WOULD YOU HAVE HANDLED
- IF YOU WERE A MEMBER
WOULD YOU HAVE INTERVENED
BETWEEN RACHEL AND JANE?
WHY OR WHY NOT?
- WHAT WERE THE CONFLICT
BY EACH TEAM MEMBER?
WHAT CONFLICT STYLE SHOULD HAVE
BY EACH TEAM MEMBER?
IT'S A QUALITY ISSUE, RIGHT
A PRIZE
THE FIRST TIME?
THEY WANT THEIR SYSTEM FIXED.
WHY DON'T WE OFFER A PRIZE
CUSTOMER STATS?
THE TECH'S MISTAKE.
UNIT'S BAD, REMEMBER?
WE OFFER A PRIZE
UNIT VENDOR?
THIS IS GOING NOWHERE.
THIS IS A BRAINSTORMING SESSION,
IDEAS AND THE TEACHER WOULD SAY,
SHE NEVER HEARD THESE.
THE PRIZES?
FOR OUR CUSTOMERS' PATIENCE.
FOR THEIR LOYALTY,
STRAIGHTENED OUT
AN INCENTIVE TO STAY WITH US.
WHO WOULD GIVE OUT GIFT CARDS
COULD WORK TOO.
APPRECIATION GIFT CARD.
TO THE PRIZES.
IDEAS YOU'D LIKE TO OFFER?
BEST TECH A DATE WITH RACHEL?
OUR FABULOUS PRIZES.
- COME ON, GUYS.
TO KEEP US ON TRACK.
YOU WANT TO STEP IN HERE?
THIS MEETING,
JANE'S BEHAVIOR?
OF THIS TEAM,
IN THE CONFLICT
MANAGEMENT STYLES EXHIBITED
BEEN EXHIBITED