Copyright {Copyright (c) Softel Systems Ltd} Metrics {time:ms;} Spec {MSFT:1.0;}

 

EMAIL MESSAGES ARE
A COMMON ELEMENT

 

OF PROFESSIONAL WORKPLACE
COMMUNICATION.

 

EMAIL CREATES MORE EFFICIENT
COMMUNICATION

 

WITHIN AN ORGANIZATION

 

AND WITH INDIVIDUALS OUTSIDE
OF THE ORGANIZATION.

 

PROPER USE OF EMAIL HAS BECOME
AN ESSENTIAL BUSINESS SKILL.

 

IT'S LIKELY YOU WILL USE EMAIL

 

TO COMMUNICATE WITH OTHERS

 

INCLUDING YOUR BOSS, COLLEAGUES,

 

CLIENTS
OR PROSPECTIVE EMPLOYERS.

 

BECAUSE YOUR CORRESPONDENCE
REFLECTS YOU,

 

BE AWARE OF AND PRACTICE BASIC
EMAIL ETIQUETTE.

 

ONLY SEND YOUR MAIL
TO INVOLVED PARTIES.

 

COPY OR CC THE MESSAGE
ONLY TO INDIVIDUALS

 

WHO ARE INVOLVED
WITH THE INFORMATION PRESENTED.

 

BLIND COPY OR THE BCC SHOULD
ONLY BE USED

 

IN RARE CIRCUMSTANCES,

 

SUCH AS, IF THE INFORMATION
INVOLVES LEGAL IMPLICATIONS.

 

SINCE MAIL-ALLS ARE USUALLY SENT
TO ALL EMPLOYEES IN A COMPANY,

 

ONLY USE WHEN EVERY EMPLOYEE
NEEDS TO KNOW

 

COMPANY OR DEPARTMENT
INFORMATION.

 

AFTER YOU HAVE DETERMINED
WHO WILL RECEIVE YOUR MESSAGE,

 

INSERT AN IDENTIFIABLE SUBJECT
IN THE SUBJECT LINE

 

SO THE RECEIVER KNOWS
WHAT THE EMAIL IS REGARDING.

 

THE SUBJECT LINE SHOULD CLEARLY
STATE THE PURPOSE OF THE EMAIL

 

AND FOLLOW THE SAME
FORMATTING RULES

 

AS THE SUBJECT LINE OF THE MEMO.

 

INITIAL CAP EACH WORD.

 

DO NOT USE "HI"
OR "HELLO" AS THE SUBJECT.

 

BECAUSE OF THE SPREAD
OF COMPUTER VIRUSES,

 

IT IS INAPPROPRIATE
TO USE THE WORDS

 

"URGENT," "IMPORTANT," OR
"TEST" AS A SUBJECT LINE.

 

WRITE YOUR MESSAGE IN A FACTUAL
AND BRIEF MANNER

 

RELATED TO THE TOPIC
IN YOUR SUBJECT LINE,

 

SO THE RECIPIENT KNOWS

 

WHAT YOU WANT THEM TO DO
WITH THE INFORMATION.

 

USE PROPER SPELLING AND GRAMMAR.

 

EVEN IF ONLY ATTACHING A FILE,

 

INCLUDE A BRIEF STATEMENT
REFERRING TO THE ATTACHMENT.

 

DO NOT LEAVE THE MESSAGE EMPTY.

 

IF YOU HAVE NOT CREATED

 

A PROFESSIONAL AUTOMATIC
SIGNATURE,

 

ADD YOUR NAME
AT THE END OF THE MESSAGE.

 

WHEN COMPOSING OR RESPONDING
TO BUSINESS RELATED EMAILS,

 

KEEP IT PROFESSIONAL.

 

EMOTICONS, SUCH AS HAPPY FACES
EMBEDDED IN EMAIL MESSAGES,

 

ARE NOT APPROPRIATE.

 

SHORTHAND, SUCH AS C U L8R,
MIGHT BE USEFUL

 

WHEN YOU'RE TEXTING YOUR FRIENDS

 

BUT HAS NO PLACE
IN BUSINESS ENVIRONMENT.

 

WHEN YOU ARE DONE COMPOSING,

 

REVIEW YOUR MESSAGE
TO ENSURE IT IS ACCURATE,

 

POSITIVE AND FACTUAL.

 

SPELL-CHECK AND PROOFREAD
ALL MESSAGES PRIOR TO SENDING.

 

ALSO, RE-READ
AND THINK ABOUT THE MESSAGE

 

BEFORE YOU SEND YOUR MESSAGE

 

TO ENSURE THAT IT CANNOT
BE INTERPRETED IMPROPERLY.

 

HERE ARE A FEW RULES TO REMEMBER

 

REGARDING BUSINESS EMAIL
ETIQUETTE.

 

AS WITH THE USE OF
ALL WORKPLACE EQUIPMENT,

 

EMAIL SHOULD ONLY BE USED
FOR BUSINESS PURPOSES.

 

IF YOU RECEIVE A WORK-RELATED
MESSAGE THAT REQUIRES A REPLY,

 

RESPOND TO THE MESSAGE.

 

IGNORING A MESSAGE IS RUDE.

 

IT COMMUNICATES TO THE SENDER
THAT YOU DO NOT CARE.

 

DO NOT WRITE OR SEND MESSAGES
WHEN YOU ARE ANGRY.

 

DO NOT FORWARD MESSAGES

 

THAT DO NOT INVOLVE
WORK-RELATED ISSUES,

 

INCLUDING PERSONAL
OR CHAIN EMAILS.

 

DO NOT SEND EMAIL MESSAGES
WITH LARGE AND COLORFUL LETTERS

 

OR ALL CAPITAL LETTERS.

 

THIS IS INTERPRETED AS YELLING
AND IS CONSIDERED RUDE.

 

ROUTINELY CLEAN
AND EMPTY YOUR EMAIL BOX.

 

MAINTAIN AND ORGANIZE AN UPDATED

 

ELECTRONIC ADDRESS BOOK
AND FOLDERS.

 

MAKE EVERY ATTEMPT
TO PRESERVE CONFIDENTIALITY.

 

PRACTICING EMAIL ETIQUETTE WILL
GREATLY CONTRIBUTE

 

TO YOUR PROFESSIONAL IMAGE,

 

IMPROVE WORKPLACE COMMUNICATION
AND PERSONAL SUCCESS.