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- OH, I SEE YOU'RE ALREADY HERE.

 

OH, THIS IS LINDA JONES,

 

SHE THE CLIENT
WHO'S THINKING ABOUT

 

BRINGING HER BUSINESS OVER
TO KBT. REGINA CLARK.

 

- NICE TO MEET YOU.

 

- BRIAN TURNER.

 

- HEY.

 

- AND PATRICIA LEWIS.

 

- HEY, WHAT'S GOING ON?

 

- WELL, YOU ARE CERTAINLY
OUTDOING YOURSELF

 

BY BRINGING ME HERE.
I HEAR THE FOOD IS FANTASTIC.

 

BROWNIE POINTS ALREADY.

 

- WELL, WE AIM TO PLEASE.

 

PLEASE, HAVE A SEAT.

 

- I'VE BEEN LOOKING FORWARD
TO THIS ALL WEEK.

 

- MAY I INTEREST ANYONE
IN SOMETHING TO DRINK?

 

- AH, I'LL HAVE ANOTHER GIN
AND TONIC, PLEASE.

 

- MAKE THAT TWO.

 

- WATER'S FINE.

 

- YEAH, I'LL HAVE WATER AS WELL.

 

- AND FOR ME TOO, THANK YOU.

 

- ARE WE ALL READY TO ORDER?

 

- YEAH.

 

I WILL HAVE THE SOUP DU JOUR
AND THE TURKEY SANDWICH.

 

- BRIAN, HOW RUDE, LADIES FIRST.

 

UM, I'LL HAVE THE CHICKEN
SANDWICH AND SOUP, PLEASE.

 

- AND FOR YOU LADIES?

 

- AFTER YOU, LINDA, PLEASE.

 

- I'LL TAKE THE SIGNATURE
CHICKEN, PLEASE.

 

- OH, EXCELLENT CHOICE.

 

- I THINK I'LL HAVE THE SAME.

 

- AND I'LL HAVE THE HOUSE SALAD.

 

- PLEASE EAT. DON'T WAIT FOR US
OR YOUR FOOD WILL GET COLD.

 

- NO, IT'S ABSOLUTELY FINE.

 

I'M SURE YOUR PLATES WILL BE
HERE SOON.

 

- THERE'S NOTHING MORE IMPORTANT
TO ME THAN CUSTOMER SERVICE.

 

I LIKE TO KNOW THAT EVERYTHING
WILL BE HANDLED SMOOTHLY

 

AND WITH SINCERITY.

 

- WELL, WE CAN CERTAINLY
UNDERSTAND THAT.

 

OUR STAFF REALLY IS TRAINED
TO UNDERSTAND YOUR PROBLEMS,

 

SO THAT YOU DON'T BECOME JUST
ANOTHER CLIENT

 

BUT A FRIEND WE'D LIKE TO HELP.

 

- PATRICIA AND I ARE
REALLY WELL TRAINED

 

IN CUSTOMER SERVICE.

 

AND REGINA'S DONE STUFF TOO.

 

- 5-SECOND RULE.

 

- THAT WAS NOT GOOD AT ALL.
I DIDN'T LIKE THAT.

 

IT WAS WAY TOO BLAND FOR ME.

 

- IT DIDN'T LOOK THAT AWFUL

 

WHEN YOU WERE SHOVING IT
IN YOUR MOUTH, BRIAN.

 

BESIDES, IT'S A FREE MEAL.

 

- ARE WE READY FOR THE CHECK?

 

- OVER THERE.

 

- THANK YOU.

 

THANK YOU.

 

- WELL, I WISH I HAD MORE TIME.

 

- WELL, THIS WAS A LOVELY
AFTERNOON.

 

THANK YOU SO MUCH FOR SPENDING
IT WITH US, LINDA.

 

- THANK YOU FOR TAKING ME OUT,
KAREN.

 

IT WAS LOVELY TO MEET YOU.
AND YOU, REGINA.

 

- AND YOU AS WELL.

 

- AND YOU TOO, PATRICIA
AND BRIAN.

 

- I HOPE WE'LL TALK AGAIN
VERY SOON.

 

- I HOPE SO TOO. BYE NOW.

 

- BYE.
- BYE.

 

- NAME THREE THINGS
BRIAN DID RIGHT OR WRONG.

 

- WHAT ADVICE WOULD YOU GIVE
BRIAN?

 

- MIDWAY THROUGH THIS LUNCH,

 

HOW SHOULD KAREN HAVE HANDLED
THE SITUATION?