- YES, I HAVE THREE PEOPLE
INTERVIEWING

FOR THE POSITION TODAY.

YES. YES.

I THINK AT LEAST ONE
CAN FILL THE GAP.

WELL, THE FIRST ONE WAS SUPPOSED
TO BE HERE 20 MINUTES AGO.

OH, HE'S HERE. I HAVE TO GO.

OH, OKAY, BYE.
COME IN.

- HI,
I'M HERE FOR THE INTERVIEW.

- HI, I'M KAREN GONZALES.

I'M THE GENERAL MANAGER HERE.
AND YOU ARE?

- SEAN. SEAN DAVIS.

- HELLO, SEAN.
PLEASE, SIT DOWN.

BECAUSE YOU WERE LATE,

WE DON'T HAVE MUCH TIME
FOR THIS INTERVIEW.

- OH, YEAH, SORRY ABOUT THAT.
I WAS CAUGHT IN TRAFFIC.

- OH, THAT'S FINE.
I'M JUST LETTING YOU KNOW.

ANYWAY, I LOOKED OVER YOUR
RESUME AND APPLICATION.

- WHAT'D YOU THINK?

- WELL, I THINK YOU REALLY
DON'T HAVE MUCH EXPERIENCE,

BUT WE CAN TRAIN YOU HERE.

WHAT WE'RE REALLY LOOKING
FOR IS SOMEONE ENERGETIC

AND EXCITED ABOUT THE JOB.

- SOUNDS COOL.

- BEYOND MICROSOFT WORD
AND POWERPOINT,

DO YOU HAVE ANY
ADDITIONAL COMPUTER SKILLS?

- NO.

- WELL, THAT'S NOT TERRIBLE...

WOULD YOU BE INTERESTED
IN THE AREA OF CUSTOMER SERVICE?

- NAH, I REALLY DON'T LIKE
TALKING TO STRANGERS.

- I SEE.

WELL, WHY DON'T YOU TELL ME
A BIT ABOUT WHAT YOU DO LIKE.

- CARS. I LIKE FIXING THEM UP,
STUFF LIKE THAT.

- SO YOU'RE VERY TECHNICAL.

- SURE.

- BUT THIS MOSTLY
IS AN OFFICE JOB, THOUGH.

YOU ARE AWARE OF THAT,
CORRECT?

I MEAN,
THERE ISN'T A LOT OF NEED

FOR THE TECHNICAL EXPERIENCE
THAT YOU HAVE.

- WELL, I PRETTY MUCH JUST NEED
A JOB TO PAY FOR THE PARTS

TO GET MY CARS FIXED UP.

I'VE PUT IN A COUPLE
OF APPLICATIONS

AT OTHER PLACES TOO.

- WELL, UNFORTUNATELY,

WE'RE OUT OF TIME,
BUT THANK YOU FOR COMING IN.

WE'LL CONTACT YOU
IN THE NEXT COUPLE OF WEEKS.

- OKAY. THANKS.

- RIGHT ON TIME.
COME IN.

- HI, I'M KEVIN HARRIS.
SO NICE TO MEET YOU.

- HI, I'M KAREN GONZALES,
THE GENERAL MANAGER HERE.

- HEY, WHAT'S UP, KAREN.

WE TALKED ON THE PHONE,
REMEMBER?

- YES, I RECALL.

I'M DOING WELL.
HOW ARE YOU?

- OH, PRETTY SWEET.

- WELL, YOU CERTAINLY ARE
ENERGETIC.

- YEAH, THAT'S ME.

WHEN I'M IN A NEW ATMOSPHERE,

I LIKE TO THROW MYSELF
IN THERE HEAD FIRST.

- UH-HUH.

WELL, FROM YOUR RESUME,
I SEE THAT YOUR LAST JOB

WAS AT A FAST-FOOD RESTAURANT.

- YEAH. YEAH.

WELL YOU SEE, KAREN,
BURGER-FLIPPING IS AN ART.

- WELL, THERE'S
NO BURGER-FLIPPING HERE.

- RIGHT. THAT'S WHY
I WANTED TO TAKE THIS JOB.

THERE'S NO GRIME AND NO MANUAL
LABOR OR ANYTHING DIRTY

THAT I'M GOING TO BE DOING,
RIGHT?

- DON'T YOU KNOW
WHAT JOB YOU'RE APPLYING FOR?

- HOPEFULLY,
ONE WITH A DESK LIKE THIS.

- RIGHT...

IT'S LOTS OF COMPUTER SOFTWARE.

- RIGHT, I DO LOVE TECHNOLOGY.

AS LONG AS SOMEONE'S THERE
TO SPELL IT OUT FOR ME,

YOU KNOW, I'LL BE FINE.

- WELL, OKAY.

I HAVE YOUR RESUME
AND YOUR APPLICATION.

- AND... MY CARD.

- HEY...
LOOK AT THAT.

WELL, I HAVE YOUR INFORMATION,
SO I WILL CALL YOU...

IN THE NEXT WEEK?

- SOUNDS AWESOME.
THANK YOU SO MUCH, KAREN.

- OKAY.

ONE MORE LEFT, KAREN.

ONE MORE.

YOU CAN DO THIS.

OH, IT CAN'T BE
AS BAD AS THE LAST TWO.

- PLEASE, SIT DOWN.

- THANK YOU, MISS GONZALES.

- WOULD YOU CARE FOR ANYTHING
TO DRINK?

A GLASS OF WATER?

- OH, NO.
I'M FINE, THANK YOU.

- WELL,
LOOKING OVER YOUR RESUME,

IT'S VERY IMPRESSIVE.

YOU'VE INTERNED AND HAVE HAD
SOME PRACTICE ON THE JOB.

- YES. I REALLY LOVE WORKING
WITH COMPUTERS.

IS THE SOFTWARE HERE DIFFERENT
FROM WHAT I'M USED TO?

- YES, IT IS.

LUCKILY, WE HAVE A TRAINING
SESSION FOR THE JOB

AND BECAUSE YOU ALREADY HAVE
BASIC COMPUTER SKILLS

YOU WON'T HAVE ANY TROUBLE WITH
THE SOFTWARE THAT WE USE HERE.

ARE YOU USED TO SUCH
AN OFFICE SETTING, THOUGH?

YOUR PAST JOBS HAVE BEEN A LOT
OF WORK FROM HOME

OR SMALL BUSINESS ATMOSPHERES.

- RIGHT. WELL, IT'S TRUE

I'M NOT USED TO
A LARGE CORPORATE SETTING,

BUT I LIKE STRUCTURE,

SO I THINK I'D FIT
IN HERE JUST PERFECTLY.

- GOOD.

VERY GOOD.

NOW, WHAT MADE YOU CHOOSE
THIS COMPANY?

- WELL, I LOVE THE
PROFESSIONALISM

THAT YOU DISPLAY.

YOUR COMPANY IS REALLY
WELL-LIKED IN THE COMMUNITY.

AND I WAS VERY IMPRESSED
WHEN YOU BUILT

THOSE THREE PLAY STRUCTURES

FOR THE KIDS WITH DISABILITIES
LAST SUMMER.

YOUR COMPANY HAS A REPUTATION
FOR PROVIDING QUALITY PRODUCTS

AND I WOULD JUST LOVE TO BE PART
OF SUCH A SUCCESSFUL COMPANY

WITH SUCH BRAND LOYALTY.

- THOSE ARE KIND WORDS,
THANK YOU.

WHY DON'T YOU TELL ME
A LITTLE BIT ABOUT YOURSELF.

- WELL, I REALLY LIKE TO
DIVE HEAD FIRST INTO SOMETHING.

IF I'M GOING TO TAKE IT ON,
I'M GOING TO DO IT TO A "T".

MY FRIENDS SAY THAT SOMETIMES
I'M A LITTLE TOO ORGANIZED

BUT I JUST LIKE TO HAVE IT DONE
AND COMPLETE.

SINCE HIGH SCHOOL,

I'VE REALLY DEVELOPED
AN INTEREST IN COMPUTERS

AND LEARNING NEW SOFTWARE.

I TOOK MY FIRST BUSINESS COURSE
WHEN I WAS IN HIGH SCHOOL

AND THAT'S WHEN I REALIZED

I WANTED TO WORK
IN A PROFESSIONAL SETTING.

AFTER HIGH SCHOOL I WENT ON
TO COMMUNITY COLLEGE

AND TOOK ON A FEW COURSES
WHERE I...

THEN I WORKED AS A RECEPTIONIST
AT GMI INC.

I LEARNED

THAT I REALLY LIKED THE SMALL
OFFICE SETTING AS WELL.

AND I LEARNED NEW SKILLS SUCH
AS ANSWERING A MULTI-LINE PHONE

AND FILING,

AND I COMBINED IT WITH MY PAST
EXPERIENCE FROM COLLEGE,

WITH MY KNOWLEDGE
AND EXPERIENCE WITH THAT.

WITH MY EXPERIENCE
AS A RECEPTIONIST

I HAVE DEVELOPED SOFT SKILLS

IN LEARNING HOW TO DEAL
WITH CUSTOMERS OR CO-WORKERS

IN GOOD AND BAD SITUATIONS.

I AM PROFICIENT
IN MICROSOFT WORD AND ACCESS

AND I HAVE BASIC KNOWLEDGE
IN POWERPOINT AND OUTLOOK.

MY GOAL IS TO GO BACK
TO COLLEGE.

I WOULD LIKE TO CONTINUE
MY LEARNING,

BUT I THINK YOUR COMPANY WOULD
REALLY BENEFIT

FROM MY WORK ETHIC,

WHICH IS, I AM JUST 100%
DEDICATED TO WORK.

MY VALUES INCLUDE INTEGRITY
AND HONESTY.

I AM ORGANIZED, DEDICATED,

RESPONSIBLE, PUNCTUAL,
AND I AM WILLING TO LEARN.

I WOULD REALLY LIKE TO WORK
FOR YOUR COMPANY.

I JUST THINK THAT THE WAY
THAT YOU WORK WITH THE COMMUNITY

AND THE REPUTATION
THAT YOU HAVE,

I THINK I COULD PLAY
A GOOD PART IN IT.

- WELL, THANK YOU.

THOSE ARE GREAT QUALITIES.

- THANK YOU.

WOULD IT BE OKAY
IF I GAVE YOU A BUSINESS CARD?

- CERTAINLY.

- AND CAN I ASK YOU A FEW
QUESTIONS ABOUT THE COMPANY?

- UH-HUH.

- HOW LONG DOES THE AVERAGE
EMPLOYEE STAY HERE,

AT THE COMPANY?

- WELL, IT VARIES.

- OF THE THREE CANDIDATES,
WHO WAS DRESSED APPROPRIATELY

FOR THE INTERVIEW
AND WHO WAS NOT?

NAME FOUR INTERVIEW
RECOMMENDATIONS FOR SEAN.

WHAT INTERVIEW ADVICE
WOULD YOU GIVE TO KEVIN?

HOW DID FRANCESCA SPECIFICALLY
USE HER INTERVIEW PORTFOLIO

AND PERSONAL COMMERCIAL
DURING HER INTERVIEW?