- OKAY, IT LOOKS LIKE
JOHN'S RUNNING A LITTLE LATE.

- THERE'S A SURPRISE.

- SO WE'LL JUST GET STARTED.

NOW WE KNOW THIS UPCOMING
CLIENT CALL IS CRITICAL.

YOU RECEIVED MY EMAIL

WITH THE AGENDA ATTACHED,
OBVIOUSLY,

AND MY REQUEST
FOR SPECIFIC INFO.

LET'S START WITH YOU, GERALD.

- OKAY,
I HAVE THE INFO RIGHT HERE.

I CAN SHOOT IT TO YOU RIGHT NOW,

SO WE CAN TIGHTEN IT UP PRIOR
TO THE MEETING, IF YOU'D LIKE.

- APPRECIATE THAT.

PATRICIA?

- UH... RIGHT.

SO, I'M LIKE,
SENDING ALL THIS STUFF OUT,

AND THESE PEOPLE ARE LIKE,

"I CAN'T OPEN UP THE FILES"
AND I'M LIKE "WELL, I CAN,"

SO, YOU KNOW...

- UH-HUH.

AND YOUR INFORMATION
FOR THIS MEETING?

- YEAH, RIGHT.

UM, IT'S HERE...
SOMEWHERE.

- SORRY, GUYS.

MY 9:00 RAN A LITTLE LONG,
SO MY 10 STARTED LATE.

SO, HOW IS EVERYBODY?

- BUSY, JOHN, VERY BUSY.

- YEAH, I KNOW, RIGHT?

LIKE, I DIDN'T EVEN A CHANCE
TO READ WHAT'S ON THE AGENDA.

SO WHAT ARE WE DOING HERE TODAY?

- I'M JUST TRYING TO STAY AWAKE.

- UH, WE'RE PREPARING FOR
OUR COMPANY'S LARGEST CLIENT.

NEEDLESS TO SAY,
SHE'S QUITE DEMANDING.

AND THAT MEANS
WE NEED TO BE BUTTONED DOWN

AND BULLETPROOF FOR THIS CALL.

AND THAT MEANS
WE NEED TO BE ON TIME,

PREPARED AND BRILLIANT.

- OKAY, I'M STOKED.
LET'S BRING HER ON.

SO, WHICH CLIENT ARE
WE TALKING ABOUT HERE?

- I HAVE NO IDEA.

- I DON'T SEE HOW, KAREN,

ESPECIALLY GIVEN
THE TIME CRUNCH.

- OH, BUT, KAY, IF YOU REMEMBER,

THIS IS NO DIFFERENT
THAN LAST YEAR'S KICKOFF,

OR THE YEAR BEFORE.

NOW, LET'S MOVE ON

TO ITEM NUMBER FIVE
ON THE AGENDA.

- RIGHT, BUT YOU HAD NIGEL
WORKING FOR YOU THEN.

NO OFFENSE, BUT I DON'T KNOW

IF YOUR CURRENT TEAM
CAN PULL THIS OFF.

- PATRICIA?

- HUH?

- KAY SEEMS TO THINK
WE CAN'T HANDLE THIS,

WHEREAS WE ARE MORE THAN CAPABLE

AND EAGER TO DO
WHATEVER IT TAKES.

- I AGREE.

- IS JOHN STILL IN THE MEETING?

I HAVEN'T HEARD ANYTHING
FROM HIM. JOE EITHER.

- HUH, WHAT...
UM, I'M HERE. I'M READY.

- WHAT HE MEANS, KAY,

IS THAT YOU HAVE NOTHING
TO WORRY ABOUT BUT WORRY ITSELF.

I MEAN, WE HAVE SYNERGY,
WE HAVE MOTIVATION,

WE HAVE A THIRST
FOR EXCELLENCE...

I MEAN, IT'S A GAME CHANGER.

AND A TINGLER. BAM!

- I AGREE.

- UM, IF I MAY...

THIS IS GERALD.

I PREPARED A POWERPOINT

AND SOME HANDOUTS THAT I EMAILED
EVERYBODY PRIOR TO THE MEETING.

DID YOU GET THE FILE, KAY?

- UM, I'VE GOT THEM, YES.
- OKAY.

- LET ME OPEN IT UP.

- ALL RIGHT,
START WITH THE SECOND SLIDE

AND YOU'LL SEE THE PROPOSED
PRODUCTION SCHEDULE

ALONG WITH SOME NEW CREATIVES.

NOW, THESE COVER
EVERY CONTINGENCY,

GIVING YOU OPTIONS THAT WILL NOT
ONLY GET THIS DONE

ON TIME AND ON BUDGET,

BUT WILL ENGAGE AND MOTIVATE

YOUR TARGET AUDIENCE IN A FRESH,
NEW WAY.

- I DO LIKE
WHAT I'M SEEING HERE.

UM, TO BE HONEST, I WAS READY
TO JUMP TO ANOTHER CALL,

BUT SINCE WE'RE FINALLY GETTING
SOME TRACTION, LET'S CONTINUE.

- OUT OF THE FOUR EMPLOYEES,

WHICH ONE DEMONSTRATED
APPROPRIATE MEETING BEHAVIOR?

PROVIDE SPECIFIC EXAMPLES.

- HOW DID TECHNOLOGY
ASSIST THE MEETING

AND HOW DID TECHNOLOGY
HINDER THE MEETING?

- WHAT PERCEPTION OF THE COMPANY

MAY THE CLIENT HAVE
FROM THE CONFERENCE CALL?

PROVIDE TWO EXAMPLES.

- NAME FOUR INAPPROPRIATE
ACTIONS FROM THE EMPLOYEES.